Privacy notice

Last updated: 18 October 2026.

Reply Desk is operated by Arun Jaiswal. It connects an Instagram professional account so its owner can view their content and configure private replies to comments.

Information we use

We store your verified website account email and identifier, your authorized Instagram account identifier and username, encrypted access credentials, automation rules, and delivery status. We read your media metadata and comment information through Meta's API to show your own content and evaluate the rules you enable.

How it is used

Account information links Instagram to the correct website user. A matching new comment can trigger one private reply when its rule and live sending are enabled. Your credentials are held server-side in AWS Secrets Manager. The website does not receive those credentials.

Service providers

The application uses Cloudflare to deliver the website, AWS for authentication, storage and processing, and Meta to access authorized Instagram information and deliver replies. We do not sell your information or use it for advertising.

Retention

Website sessions expire after eight hours. OAuth setup requests expire after ten minutes. Media ownership metadata expires after one day. Delivery records expire after thirty days. DynamoDB may remove expired records after a delay; application checks enforce expiry before they are used. Account metadata and rules remain until deleted. Disconnecting disables the account and schedules its access-token secret for deletion after AWS's seven-day recovery period. Rotated secret versions and backup copies may remain under AWS retention controls; they are not used for automation after disconnecting.

Your choices

You can pause rules, disconnect Instagram in the dashboard, revoke access in Instagram, or request deletion as described on our data deletion page. Requests for deletion and privacy questions can be sent to arunjaiswal139@gmail.com.

Availability

This is an early-access product. Connecting an account does not guarantee access to Meta features that require App Review or additional permissions.